| People | Locations | Statistics |
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| Seuring, Stefan |
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| Nor Azizi, S. |
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| Pato, Margarida Vaz |
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| Kölker, Katrin |
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| Huber, Oliver |
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| Király, Tamás |
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| Spengler, Thomas Stefan |
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| Al-Ammar, Essam A. |
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| Dargahi, Fatemeh |
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| Mota, Rui |
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| Mazalan, Nurul Aliah Amirah |
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| Macharis, Cathy | Brussels |
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| Arunasari, Yova Tri |
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| Nunez, Alfredo | Delft |
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| Bouhorma, Mohammed |
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| Bonato, Matteo |
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| Fitriani, Ira |
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| Autor Correspondente Coelho, Sílvia. |
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| Pond, Stephen |
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| Okwara, Ukoha Kalu |
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| Toufigh, Vahid |
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| Campisi, Tiziana | Enna |
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| Ermolieva, Tatiana |
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| Sánchez-Cambronero, Santos |
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| Agzamov, Akhror |
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Lättman, Katrin
University of Gävle
in Cooperation with on an Cooperation-Score of 37%
Topics
Publications (16/16 displayed)
- 2024Sustainable Development of Urban Mobility through Active Travel and Public Transportcitations
- 2023The complexity of changes in modal choice: A quasi-experimental studycitations
- 2023Determinants and effects of perceived walkability: a literature review, conceptual model and research agendacitations
- 2023Determinants and effects of perceived walkability: a literature review, conceptual model and research agendacitations
- 2023The complexity of changes in modal choice : A quasi-experimental studycitations
- 2023The complexity of changes in modal choice : A quasi-experimental studycitations
- 2021Assessing travel satisfaction in public transport : A configurational approachcitations
- 2021Accessibility Barriers and Perceived Accessibility: Implications for Public Transportcitations
- 2021Accessibility barriers and perceived accessibility : Implications for public transportcitations
- 2020Time Series Analysis of the Causal Effects among Perceived Quality, Satisfaction, Loyalty and Frequency of Public Transportation Usecitations
- 2020Public Transport Quality, Safety, and Perceived Accessibilitycitations
- 2020Carpoolers' perceived accessibility of carpoolingcitations
- 2020Restricted car-use and perceived accessibilitycitations
- 2020Carpoolers’ Perceived Accessibility of Carpoolingcitations
- 2019Perceived Accessibility, Satisfaction with Daily Travel, and Life Satisfaction among the Elderlycitations
- 2019Perceived Accessibility, Satisfaction with Daily Travel, and Life Satisfaction among the Elderlycitations
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article
Assessing travel satisfaction in public transport : A configurational approach
Abstract
Previous findings have established that satisfaction with public transport service quality attributes (reliability/functionality, information, courtesy/simplicity, comfort, safety) relate to overall travel satisfaction. Recent studies propose that the importance of these attributes for travel satisfaction varies in different contexts and call for new approaches for enhancing the understanding of these relationships. We address this call by using a configurational perspective and applying fuzzy set Qualitative Comparative Analysis (fsQCA), to explore how satisfaction with service quality attributes relate to high travel satisfaction. By analyzing user survey data before and after an intervention in public transport services in a Swedish city, we: 1) find that high travel satisfaction occurs in the interaction between service quality attributes; 2) identify different configurations of satisfaction with service quality attributes leading to high travel satisfaction; and 3) show how context alters overall travel satisfaction. We conclude that using a configurational approach is useful for understanding the complexity of travel satisfaction.
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